# default > default knowledge base – help articles and documentation. ## Orders & Shipping - [What payment methods do you accept?](https://support.carawayhome.com/en_us/what-payment-methods-do-you-accept-SyBVsjyvbg.md): We accept most major credit cards Visa Mastercard American Express Discover as well as PayPal Amazon Pay Shop Pay Apple Pay Google Pay Venmo and Afte - [Can I pay with installments using Afterpay?](https://support.carawayhome.com/en_us/can-i-pay-with-installments-using-afterpay-rJhq3oJwZe.md): Yes Caraway offers installment payment plans through AfterPay and Affirm via Shop Pay For questions regarding plan or account information please visit - [Do I need to pay tax on my order?](https://support.carawayhome.com/en_us/do-i-need-to-pay-tax-on-my-order-B1u46jkvWx.md): State laws require us to charge sales tax to addresses in most states If your state requires it youll see sales tax added at checkout - [How much does shipping cost?](https://support.carawayhome.com/en_us/how-much-does-shipping-cost-BJ8Ti1vbg.md): Shipping is free on all purchases for orders to the continental US above 90 Orders below this threshold are charged 499 at checkout Shipping to Hawaii - [What days do you deliver on?](https://support.carawayhome.com/en_us/what-days-do-you-deliver-on-Sytsfcj0e.md): Caraway delivers Monday to Saturday through UPS and USPS Packages shipped with USPS may deliver Sunday depending on your area - [What’s my order status, and how can I track it?](https://support.carawayhome.com/en_us/whats-my-order-status-and-how-can-i-track-it-H12qpjJPbx.md): When your order has completed processing and has shipped youll receive an email with tracking information Additionally you can monitor your order through yo - [I placed an order but haven’t received confirmation. What next?](https://support.carawayhome.com/en_us/i-placed-an-order-but-havent-received-confirmation-what-next-HkqPmcjRWe.md): If you havent received confirmation within a few hours of placing your order check your Spam or Junk folders or reach out to us at helpcarawayhomecom or - [When am I charged for my order?](https://support.carawayhome.com/en_us/when-am-i-charged-for-my-order-Hke3TjJwZl.md): Payment is collected as soon as you press the Pay Now button in checkout to confirm your order If you choose an installment plan only the first payment will - [Can I cancel an order after it’s been placed?](https://support.carawayhome.com/en_us/can-i-cancel-an-order-after-its-been-placed-Sy2Tpsyvbg.md): Orders can be canceled or edited within 60 minutes of being placed You can make changes yourself through the Order Status Page or use our live chat f - [How long does international shipping take?](https://support.carawayhome.com/en_us/how-long-does-international-shipping-take-H1ib0jyPWg.md): International orders may take longer than domestic shipments as transit times vary by location local carrier and customs processing To avoid delays we reco - [When will I receive my order?](https://support.carawayhome.com/en_us/when-will-i-receive-my-order-H1gg0j1wZe.md): For standard shipping within the continental US orders typically arrive within 35 business days after processing 57 days for Hawaii and Alaska If you se - [Where does Caraway ship?](https://support.carawayhome.com/en_us/where-does-caraway-ship-rkuxRiqAWl.md): We ship to all states in the USA including Hawaii Alaska We do not ship to APO and FPO addresses or to PO Boxes We also offer shipping options t - [Does Caraway offer gifting options?](https://support.carawayhome.com/en_us/does-caraway-offer-gifting-options-Bk7m0iJwZx.md): Yes Caraway makes gifting easy and thoughtful with several options You can create a personalized greeting card by selecting Is this a Gift at chec ## Support & Returns - [How do I start a return?](https://support.carawayhome.com/en_us/how-do-i-start-a-return-H1Ggoi5Rbx.md): Caraway provides a 30day return window to get started head to our returns portal here Please note that we reserve the right to limit returns when we sus - [Can I return an international order?](https://support.carawayhome.com/en_us/can-i-return-an-international-order-rysviiqRl.md): Yes Our 30day return window still applies to international orders You can start a return through our returns portal here Please note that exchanges are - [What is Caraway Shipping Protection?](https://support.carawayhome.com/en_us/what-is-caraway-shipping-protection-Byh76scRZe.md): Caraway Shipping Protection is a package protection solution offered by Corso that helps cover your order in the event that your order gets lost stolen or dam - [How does Caraway Shipping Protection work?](https://support.carawayhome.com/en_us/how-does-caraway-shipping-protection-work-Sk6wai9Cbg.md): If your protected order ends up lost damaged or stolen Corsos expert support team helps ensure that your order gets replaced or refunded as preferred Claim - [I cooked in the product I am returning! What do you do with used returned items?](https://support.carawayhome.com/en_us/i-cooked-in-the-product-i-am-returning-what-do-you-do-with-used-returned-items-HkT9Ts9RWx.md): All returned Caraway products are donated as long as it is in good condition If not it will be recycled - [My order arrived damaged. What do I do?](https://support.carawayhome.com/en_us/my-order-arrived-damaged-what-do-i-do-BkH6aic0Wg.md): We try to make sure everything runs smoothlybut life happens Contact us via the chat button below bottom right or email us at helpcarawayhomecom and we ## Warranty - [Do Caraway products come with a warranty?](https://support.carawayhome.com/en_us/do-caraway-products-come-with-a-warranty-Bke831exWg.md): Caraway offers a Limited Lifetime Warranty on all Stainless Steel and Enameled Cast Iron products For everything else we provide a OneYear Limited Warranty - [How do I submit a warranty claim?](https://support.carawayhome.com/en_us/how-do-i-submit-a-warranty-claim-rJsFRo90Zl.md): To submit a new claim use the Caraway Claim Portal here Youll need the email address you used to place your order along with your order number You can ## About Caraway - [What makes Caraway unique?](https://support.carawayhome.com/en_us/what-makes-caraway-unique-HkysSEizge.md): - [Where does the Caraway name come from?](https://support.carawayhome.com/en_us/where-does-the-caraway-name-come-from-HyzorVoGxg.md): - [Where are Caraway products made?](https://support.carawayhome.com/en_us/where-are-caraway-products-made-H1EsBEjMxe.md): Our founder designed Caraway in New York and vetted vendors worldwide when deciding where to produce As a result our products are all made in worldclass fact - [What items include complimentary storage?](https://support.carawayhome.com/en_us/what-items-include-complimentary-storage-B11On1xlZl.md): Every full set we offer comes with thoughtfully designed storage to help keep your kitchen neat and organized The type of storage varies by set but is made to - [Do you offer services for business, interior designers, residential developers, or hotels/coliving, etc.?](https://support.carawayhome.com/en_us/do-you-offer-services-for-business-interior-designers-residential-developers-or-hotelscoliving-etc.-HyDjSVsflg.md): Yes we are proud to offer exclusive pricing and services to our trade partners You can sign up here or contact us at helpcarawayhomecom for more information - [How do I add Caraway products to my wedding registry?](https://support.carawayhome.com/en_us/how-do-i-add-caraway-products-to-my-wedding-registry-B1YjrEoGle.md): - [Where are Caraway products sold?](https://support.carawayhome.com/en_us/where-are-caraway-products-sold-rJMXMcoCWg.md): Caraway products can be purchased from our website or from one of our authorized resellers To find an authorized reseller near you please visit our Retail Lo - [Accessibility Contact Information](https://support.carawayhome.com/en_us/accessibility-contact-information-Sk2iSVoMex.md): Caraway is committed to ensuring digital accessibility for people with disabilities We aim to provide a positive experience to all our customers Our goal is t